Legal information

Contact details. www.cripps.co.uk (the “Site”) is operated by Cripps LLP of Number 22, Mount Ephraim, Tunbridge Wells, Kent, TN4 8AS (“we”, “us”, “our”). You can contact us by email at info@cripps.co.uk.

 

Professional status. Cripps LLP is a limited liability partnership registered in England and Wales under registered number OC311169. Its registered office is at Number 22, Mount Ephraim, Tunbridge Wells, Kent, TN4 8AS . We are a solicitors’ practice in the United Kingdom and are authorised and regulated by the Solicitors Regulation Authority. As solicitors, we are subject to rules and principles of professional conduct, details of which can be found on the Solicitors Regulation Authority’s website at www.sra.org.uk/handbook.

 

We use the word “partner” to refer to a member of the LLP, or an employee or consultant with equivalent standing and qualifications. A list of the partners is available, indicating those who are not also a member of the LLP.

 

VAT number. Our VAT number is GB 209 5837 44.

 

Complaints. If you are unhappy about any aspect of the service you have received or about any invoice you should contact your relationship manager in writing or by telephone with full details of your complaint. We will investigate the matter promptly and thoroughly and provide a written response. We will also provide a copy of our complaints procedure on request. If you are still unhappy, you should refer the matter to our Senior Partner, Clare Hyland, who will review the handling of your complaint and report back to you in writing.

 

If for any reason we are unable to resolve any problem between us you may be entitled to complain to the Legal Ombudsman who can be contacted at PO Box 6806 Wolverhampton WV1 9WJ or by e-mail at enquiries@legalombudsman.org.uk or by telephone on 0300 555 0333.  The Ombudsman will usually expect you to allow us at least 8 weeks to resolve the matter.  The time limit for referral of complaints to the Ombudsman is six months from the date of your last contact with us.  See www.legalombudsman.org.uk for further information about the timeframe and eligibility for the Ombudsman service.  If your complaint concerns an invoice you may also apply to the court for an assessment under Part III of the Solicitors Act 1974.

 

Compulsory professional indemnity insurance. In accordance with the disclosure requirements of the Provision of Services Regulations 2009, details of Cripps LLP’s compulsory professional indemnity insurance are as follows. Our insurer is AIG Europe Limited, The Chartis Building, 58 Fenchurch Street, London EC3M 4AB. Telephone 020 7954 7000. The insurance will extend to acts or omissions wherever in the world they occur.

 

YOUR USE OF THIS SITE

 

Copyright. The copyright and database rights in all content included on this Site are either owned by us or licensed to us. You are allowed to download, save or print out content for the purposes of reading the content or considering any services advertised on this Site. Information service providers may “cache” this Site to the extent permitted by the Electronic Commerce (EC Directive) Regulations 2002. All other use of the content on this Site is prohibited, including (without limitation) reproducing the content (in any form) for commercial purposes.

 

Other people’s rights. You must not use this Site to transmit or upload or otherwise publish:

 

  • any material that is defamatory, abusive, obscene, of a harassing nature or in any other way offensive;
  • material that infringes anyone else’s copyright or other intellectual property rights, or that infringes any right of privacy, confidentiality or legal privilege; or
  • material containing viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer.

 

Links to our Site. In creating a link to this Site please indicate that Cripps LLP is the source of the information by including an acknowledgement near to/in the link. We would be grateful if you could notify us about the link. Please also ensure that we are not brought into disrepute by the creation of the link; in such cases, we will request the link’s removal (and, if necessary, may bring legal proceedings to seek its removal). Please note that we may move pages on this Site or change their address without prior notice.

 

OUR RESPONSIBILITY TO YOU

 

Accuracy of content. We take reasonable care to ensure that the information appearing on this Site is accurate and up-to-date. However, errors and omissions do occur, and you should not take the accuracy of the information for granted, but should check directly with us using the contact details provided on this Site. The material on this Site does not constitute legal advice and is not intended to replace legal advice. Please do not act in reliance on any information on this Site without taking appropriate, specialised legal advice. We therefore disclaim all liability for your use of the information on this Site.

 

No retainer. This Site is intended only to provide you with information concerning our services. Use of this Site or contacting us via this Site do not imply or give rise to a solicitor/client relationship, retainer or other contractual relationship between us and you. We reserve the right to refuse to act.

 

All work carried out for our clients is subject to our standard Terms and Conditions which is provided to all new clients and is available here.

 

Links to third party sites. Any links to third party websites are provided to you only as a convenience. The inclusion of any link does not imply endorsement of that website, and we are not liable for the content of any site to which we link.

 

Data protection. Please see our privacy policy for details of how we use information we hold about you.

 

Investments and financial services.  We are not authorised to advice on financial and investment matters. We may therefore refer you to someone who is authorised to give such advice.

 

Cyber Crime is on the increase so it’s important to be vigilant and look for anything suspicious. Our scam communications notice provides tips on how keep yourself secure.

 

Contact us. If you have any questions regarding this Legal Notice please contact us at info@cripps.co.uk.