Client Insights Manager
I carry out client and transaction reviews to ensure that we provide our clients with the very best service we can offer. I ask clients how we can improve and listen to their needs. I then think inventively about how we can meet those needs in a way which best serves our individual clients.
A lawyer by profession, I come to the role with a different perspective, utilising my technical knowledge and understanding of the law whilst putting myself in the client’s shoes.
A colleague recently said that I was an “idea generator” with great positive energy. The biggest compliment I have ever had was that “everyone smiles more on the days Julia works”.