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Catherine Chapman

Client Care Advisor

As client care advisor, I work in risk and compliance, supporting the legal risk manager in dealing with complaints and potential claims.

I qualified as chartered legal executive and then solicitor some years ago, working in litigation for a city firm and financial services in the early part of my career. This included a period at the Financial Ombudsman Service, adjudicating on complaints against insurance companies followed by a role in their legal team then a stint as a regulatory associate lawyer at the FSA (now called the Financial Conduct Authority).

After a career break, I retrained as a teacher (teaching A Level Law) and subsequently for several years, worked for a training provider delivering legal apprenticeships. More recently, I returned to complaints handling at the Advertising Standards Authority. However, my heart has always remained in the legal sector and I am delighted to be able to draw on my diverse experience to support the work of the risk and compliance team.

Areas of expertise:

  • Complaints handling
  • Financial services
  • Learning and development in the legal sector

Qualifications and memberships

  • Qualified in April 1997
  • Post-graduate LPC
  • Fellowship of the Chartered Institute of Legal Executives
  • Qualified Teacher Status

Alison Ward

Legal Risk Manager
+44 (0)1892 506 251
[email protected]

Sharon Borrows

Legal Secretary
+44 (0)1892 506 167
[email protected]