I am the manager of the client services team. I work with the whole real estate division to ensure a seamless service is delivered to all clients.
With over 15 years’ experience I am responsible for the smooth running of the client management team. I work closely with the division manager to support with key messaging and implementation of new processes and strategy.
Along with the divisional manager and associated team members I look at new IT systems and processes and improving efficiency in legal work.
I also deal with onboarding new clients, providing support on administrative services directly to them.
Part of my remit is to work with finance teams across the firm to ensure a smooth relationship to better financial discipline across all clients.
Areas of expertise:
- Client deeds (management, storage, large client scanning projects)
- Deeds scheduling
- Client reporting
Successfully delivered on five shopping centre sales dealing with over 30 boxes of deeds for each centre.
Advised on the best use of DocuSign when dealing with fast moving sales and tight deadlines, ensuring that each deadline was met.
Working with other team members to ensure new technology is rolled out across the division, training is delivered, time is saved and the client is happy with the end result.
Safe pair of hands, who always ensures the task in hand is completed to the highest standard.