I manage our central services division. My role is to optimise the way we work, ensuring that outstanding client service at the heart of everything we do.
Previously a commercial real estate lawyer of 15 years’ practice, I now work with legal and support teams throughout the firm to ensure that the right tasks are carried out by the right people, delivering the best client experience.
Combining an understanding of people, process and technology, my goal is to ensure that Cripps operates as a well-oiled machine, so that our clients benefit from the right expertise at the right time and enjoy a smooth journey to their desired legal outcome.
I am part of the ‘Spark’ team at Cripps our programme of innovation on client services delivery. Using design thinking techniques, I work closely with clients to find the solutions they need and help the Cripps teams deliver client goals.
Qualifications and memberships
- Qualified in October 2003
- BigHand Workflow User Group Board Member
- Contributor to a Small Firms Managing Partner forum
Following introduction of new practice management software, I successfully redesigned the process for generating and sending electronic invoices, ensuring they are delivered promptly to clients.
I oversaw the transition of our expert document production team to remote working, ensuring they could continue delivering flawless documentation for clients.
Through ‘Spark’, our programme of innovation, I am part of a dynamic team which re-imagines how we deliver legal services.
I sponsored and delivered the adoption of an online payment service through our website, allowing clients to make payments to us at a time that suits them.
Nic brings a real can-do enthusiasm to projects. She drives projects with purpose and willingness to try new things which makes her projects so fun. She's also great at setting a tone of trust and positive challenge in teams which I think helps teams really lean-into new opportunities.
Managing Partner at Sprint Valley
Working with Nicola, she is always really positive and exudes energy. She is clearly passionate about her leadership role at Cripps. She is always interested, listening and thinking about what is being said, and is good at getting things done.
Founding member of Law Consultancy Network