I lead our highly talented Technology & Innovation department. Responsible for developing and implementing Cripps’ technology strategy, with an emphasis on innovation to deliver client-centered solutions, while ensuring ongoing operational efficiency.
I have spent a large part of my career leading our programme of innovation, ‘Spark’, designing and delivering solutions working directly with clients.
My passion lies in turning complex ideas into clear plans and outcomes that bring people along; and helping others build a problem led, solution focused, mindset.
Oversaw the design and implementation of document automation and transaction management technologies in commercial real estate.
Guided our legal advisors, support and technologists through an innovation process to understand the experience and delivery of services to our residential property clients.
Implemented the replacement of practice, case and relationship management technologies leading a team of analysts and developers working closely with business leaders to reimagine operational processes.
Reviewed firmwide and departmental working practices to recommend optimised, cost effective new ways of working. This created centralised services such as billing, document production and client on-boarding.
Lead a software development team, building new technology systems and capabilities in line with business needs. Implementing new, collaborative, ways of delivering technology solutions.
I have seen Rob progress in a professional capacity to his current role. That progress has been thoroughly well deserved and underpinned not only by his work ethic but also his ability to balance operational delivery alongside a strategic view of Cripps world.
Director of Customer Success at Peppermint Technology
Rob is courageous, jumps in and has the humility to ask for advice when needed. Rob is a skilled facilitator, diplomatic and knows how to make a room feel at ease and heard. He seizes opportunities and does so with enthusiasm - not afraid to try new things and learn by doing.
Managing Partner at Sprint Valley
Rob asks questions about our service propositions and crucially, listens and challenges which and encourages his team to do the same. Rob does an excellent job of managing his team, not just ensuring they are pulling in the same direction, but developing and nurturing them and ensuring they are all curious about our clients and services and the day to day challenges in the delivery of these.
Real Estate Divisional Manager at Cripps